Support Agent Interview Question:

Tell me about a time where you have had a good experience as a customer, talking to a customer service representative. What made that experience so good?

Submitted by: Muhammad

If an interviewee can tell you what they as a customer have enjoyed from customer service, then it is likely that they will strive to bring the same kind of service to the table. A candidate who can imagine being a customer can relate to your customers, and empathize with their struggles.

Here's a successful example:
The best experiences that I have had as a customer have been when a representative was very warm and friendly. They had a good sense of humor, and were very helpful. It felt like a friend giving me advice, not an employee giving me assistance. Also, when they are able to show a lot of knowledge of the product, I walk away feeling great-like my purchase was a good decision.
Submitted by: Muhammad