Personal Interview Question:

What is the Role of IT Support in Big Corporate Companies how do they deal with or what do they do?

Submitted by: Administrator

IT support is the group which is responsible for smooth working of the entire IT infrastructure. IT infrastructure is Hardware and software deployed in the organization. Hardware normally includes PC, printers, phone etc and software include the various application used by the people employed in the organization i.e. accounting, payroll etc
IT support will ensure that both hardware and software are working fine and if there is any problem with it they will rectify the problem. Problem solution can be permanent fix to the current problem or it can be the ad-hoc solution to the problem. In case of ad-hoc solution IT support team will ensure that permanent solution is provided. For that they will suggest/forward the solution to the person who is responsible for that particular system.
Submitted by: Administrator