1. Tell me while flying, what you should do in an emergency?
☛ See where the nearest emergency exit door is
☛ When oxygen level goes down inside, an oxygen mask pops out from the top. Put it on.
☛ Fasten your seat belt and lowered down to your knees
2. Do you know what is Clear Ice?
Clear Ice refers to a solid precipitation which forms on the air-craft when air temperature is between 0 degree C and -3 degree C and it can make the formation of water ice on the surface of the aircraft. With clear ice or Icing the aircraft will be at risk of stalling.
3. Tell me Is it possible to open flight door at high altitude?
Airplanes are pressurized to the equivalent of 8000 feet for passenger comfort and to facilitate breathing. At higher altitude, around 30,000 feet the air pressure inside the plane is much higher than the pressure outside and this pressure differential will not allow the door to open.
4. Explain me what things you should not do on while flying?
• Refuse to buckle your seat belt
• Get into a Scuffle
• Ignore the request to turn off electronic devices
• Drinking (alcohol) too much
5. Tell me what you know about the duties of a cabin crew member?
As I already discussed about the duties of cabin crew member, so you only need to read them and understand the duties of cabin crew member in better way to answer the question like this effectively. Just be confident and smart while answering.
6. Explain me what do you know about this airline?
When interviewing, it's important to know as much as possible about the airline you are applying to. Then emphasize the positive things you have learned when you're asked what you know. The big positive about this question is that you can show off your knowledge. Some applicants clam up, and don't go beyond absolute basics, which simply reduces their input. So to answer this question effectively you must:
☛ *Spend a lot of time on their website, if they have one.
☛ *Use search engines to research the airline & individuals.
☛ *Look at Glass door and Indeed to see what employees say.
☛ *Use LinkedIn to search for the airline / staff profile.
7. Please explain me about your areas of improvement?
Don't be too honest here and do not say you have none of us is without a fault or two. The secret to answering this question is using your weaknesses to your advantage. Describe a personal or professional weakness that could also be considered to be a strength and the steps you have taken to combat it.
8. Can you give an example of when you have overcome a difficult challenge?
This type of question can throw you if you haven't thought about it in advance, especially as you may struggle to think of an example. However, you can turn it to your advantage. So in this with the example you also need to share that what and how much you have learned from that challenge.
9. Tell us what do you like most about this airline?
Be honest and genuine here.Tell your interviewer your likes about the airline.
10. Explain me do you think you are overqualified for this position?
It's an invitation to teach the interviewer a new way to think about this situation, seeing advantages instead of drawbacks. Remember always it does not necessarily mean you are over qualified. Don't be trapped. The recruiter wants to see you to demonstrate your long term commitment to stay in the airline. The recruiter worries about the position will not stimulate you enough to keep you stay. With a little preparation you can turn this question around and demonstrate the benefits to the airline if you are given the job, rather than purely focusing on why you want
it.
11. Tell us have you ever worked in a customer care or customer service job?
If no then you can simply say no that you are a fresher in this field but have the ability to work effectively than experienced person. If yes than share your past good experiences of customer service along with what and how much you have learned there.
Again, this question isn't an opportunity for you to discuss previous personal conflicts, or express your opinions about certain people. Your interviewer simply wants you to choose a time when a conflict arose in a professional environment, and it was your job to deflate the situation.
For your story, you'll want to focus on the ways in which you were empathetic towards the customer, non-judgmental of their ailment, demonstrated a sincere desire to assist them, analyze their concerns from all angles to identify the root cause of their problem, and finally present your solution.
13. Explain me how do you feel about being away from friends and family?
When ever you're asked “How do you feel” always reply that this would not be a problem. Try and back up your answer with a previous experience you may have had or similar situation. So if your asked “how do you feel being away from friends and family” Your answer could be “This will not be a problem. Although I would miss them, I did travel for a while a couple of years ago and enjoyed the independence it gave me.”
14. Do you know what is Air Turbulence?
Air turbulence is a minor jerk or bumps you feel in the aircraft, which is not dangerous and presumably part of flying experience. Air turbulence occurs when a mass of air is moving at a continuous speed collides with another mass of air that moving at a different speed; such air movement is often created by jet streams, thunderstorms and air moving around mountains.
15. Explain me what things need to be taken in consideration if your seat is near Emergency Exit?
• Recognize the opening mechanism of emergency exit
• Understand well the instruction for operating the emergency exit
• See whether opening the emergency exit will increase the hazards to which the passengers may be expected
• Follow the oral direction and hand signals given by a crewmember
• Stow and secure the emergency exit windows so that it does not obstruct the use of the exit
16. Please explain what would you do if you saw another cabin crew member being rude to a passenger?
I would try and soften the situation by offering the passengers free drinks or refreshments. I would say to them that I was extremely sorry for what had happened and that I can assure him/her that it won't happen again. I would then assess their response to see whether or not they wanted to take the matter further. If they did, then I would speak to my senior member of the cabin crew team. Having said that, reporting a work colleague would be a last resort and I would try my hardest to resolve the situation on my own.
17. Tell me what kinds of skills should a member of an airline cabin crew be expected to have?
An airline attendant should be intelligent and quick, with critical thinking skills and the ability to analyze situations and remain calm during stressful scenarios. They should be able to multitask, and manage the needs of various parties at once. Above all, they should be friendly, welcoming, hospitable, helpful, and easy-to-approach individuals, who exhibit an air of confidence, knowledge, and eagerness to assist. Passengers want to know that the people onboard the plane with them know what's what, and can address their needs or concerns with efficiency and friendliness.
Airline attendants should also be able to work well in teams, as they must cooperate with others in the cabin crew to keep the passengers on the plane feeling safe and satisfied. As such, stewards and stewardesses must demonstrate fantastic verbal communication skills; not only to aid in their cooperative endeavors, but also in case they need to deal with rowdy or otherwise difficult passengers. In cases like this, it's important to remain calm and cheerful, but still firm and poised to assure the other passengers that things are under control.
18. Tell me a time when a co-worker was not doing their job. Did you step in, and if so, how?
This question is not an opportunity for you to vent your frustrations about past co-workers. Questions like this are extremely important in interviews, because they let your interviewer delve deeper into your personality, beyond mere traits and into your own, applicable experiences, which speak loads more than what you think you know about yourself.
For this particular question, focus not on the ways your co-worker was being lazy, but the ways in which you intervened and what the outcome of your actions were – hopefully positive, otherwise you should opt for another story.
For example: One day, I noticed my co-worker John was avoiding a task that he had specifically been assigned that morning by our boss. Our boss said she wanted it done by 3 o'clock, and that time was fast approaching. Worried about what the consequences of missing this assignment would be, I asked John why he had not started on it yet, and if there was anything I could do to help. It turns out, nobody had explained to him how to get started on this assignment, and which piece of software to use for it, and he was too embarrassed to ask. I was able to help him out, boost his confidence in the process, and make a new friend at work!
19. Tell me what is your most annoying personality trait?
Use a personality trait that can be turned into a positive. For example you could say that your friends are always saying you're very particular with how things are done, which can annoy them. Although this may annoy your friends, this is a great personality trait to have as a Cabin Crew member. Don't forget all Cabin Crew need to be particular when completing security checks.
20. Tell me what if you lose your passport while travelling overseas?
While travelling overseas what you should do is
☛ Make 2 photocopies of your passport and birth certificate that proves your citizenship. Take one and leave one with someone who can fax the documents to you in an emergency
☛ Write down the number of your country embassy
☛ Keep a plan or map that takes you to your country embassy quickly
☛ Review the acceptable forms of primary identification and proof of citizenship
21. Tell me what all medical aid you can carry with permission from security personnel?
• Glucose gels or liquids ( Including juice for diabetic passengers)
• Diabetic supplies ( Syringes, Lancets, Glucometers)
• Other Medication and Pumps
• Nitro-glycerine Spray
• 4oz or less of essential non-prescription gel or liquid medications
• Liquid prescription medication on passenger's name
22. Basic Cabin Crew Manager Job Interview Questions:
☛ What is the airline's mission statement?
☛ Where do they fly to?
☛ Are there any future plans for expansion or growth?
☛ What airports do they fly out of?
☛ Who are the airline's major competitors?
☛ How many employees do they have at any one time?
☛ What products and services do they offer?
☛ What do you like about this particular airline?
☛ What is the airline's customer care policy?
☛ How long have they been operating?
23. Please explain what is the most important skill required by a member of an airline cabin crew?
The most important skill required by cabin crew member is "Excellent People Skill" along with politeness but firm approach when dealing with difficult customers. As a cabin crew member is the first who contact a person makes with a airline, so it is very important for cabin crew member to give a good first expression. You will usually need to have a good standard of basic maths and English too.
24. Tell me how would you deal with difficult or negative situation in your life?
There are many ways to deal with difficult or negative situation effectively are as follows:
☛ Figure out how to react.
☛ Before doing anything, give yourself a moment to calm down.
☛ In order for you to move on from this negative situation, you'll need to be able to let go.
☛ Talk to someone about it; a friend, family member, etc. Vent about your feelings in a journal or blog, or even a loose leaf paper that you shred afterwards.
☛ Look at it like an obstacle that you need to overcome.
☛ Instead of keeping everything cooped up inside of you, admit that you've made a mistake. Apologize and move on.
☛ The best way to deal with negative situations is to stay positive.
☛ Don't be so serious! Have a sense of humour and learn to laugh at yourself and your situation.
☛ Step back from the situation and decide if there is a possibility of a good outcome.
☛ Choose not to be affected by it.
☛ Take something negative and use it to improve yourself.
☛ Keep yourself motivated.
25. Explain me how would you handle pressure at work?
Employers often ask job applicants how they handle pressure on jobs. That's because cabin crew member in airlines are problem solvers and face some degree of stress everyday. And, if candidates want to work for these airlines, they must also know how to deal with pressure.It will be best to provide specific examples of when you dealt with pressure, and share any results you achieved in stressful situations.Sample answers:
☛ I actually work better under pressure and I've found that I enjoy working in a challenging environment.
☛ From a personal perspective, I manage stress by visiting the gym every evening. It's a great stress reducer.
☛ I do not respond to stress but to the situation. I analyze the situation and take action that will avoid negative stress.
