1. What have you learned from mistakes on the courier dispatcher job?
Candidates without specific examples often do not seem credible. However, the example shared should be fairly inconsequential, unintentional, and a learned lesson should be gleaned from it. Moving ahead without group assistance while assigned to a group project meant to be collaborative is a good example.
2. Please describe me a typical day as an employee?
When I was doing QA work, I would come in and work with the guys just doing everyday stuff. Toward the end of the day, I would get packages that I would have to go through. And then, I would process that, and then at the end of the night, I would go through and clean up damages and make sure that everything was where it was supposed to be. Usually, about four hours, maybe five. Not a long day.
3. What questions did the interviewer ask during the job interview?
For QA, it was mostly your ability to use their computer system. So, it was a lot of… like an almost archaic system they used. So, it was mostly a logic thing, that you were stepping through, and that every package that you dealt with was important and got to where it needed to be - like you weren't ignoring things or just letting things slide by on the side. It was a dedication and just a logic processing kind of thing, is what they were looking for.
4. Why should the we hire you as courier dispatcher position?
This is the part where you link your skills, experience, education and your personality to the job itself. This is why you need to be utterly familiar with the job description as well as the company culture. Remember though, it's best to back them up with actual examples of say, how you are a good team player.
It is possible that you may not have as much skills, experience or qualifications as the other candidates. What then, will set you apart from the rest? Energy and passion might. People are attracted to someone who is charismatic, who show immense amount of energy when they talk, and who love what it is that they do. As you explain your compatibility with the job and company, be sure to portray yourself as that motivated, confident and energetic person, ever-ready to commit to the cause of the company.
5. Please describe me your job title and primary duties?
My job title was quality assurance. I taped up damaged boxes and made sure that packages with unclear labels were going to the right place and just, in general, did all the specific stuff to repair packages and make sure stuff got to where it needed to be that package handlers weren't supposed to and weren't trained to do.
6. What made you want to become a courier?
It was a lot of things. I had been working in insurance for years, but frankly I was just getting bored with that. I woke up everyday, very unhappy to be going into work. I wanted something where I could be the boss and make good money. Life's too short to be unhappy at your work, you know? Then I heard about couriering. It sounded like something I could do. After all, everyone has to drive around town, picking up and dropping off things, probably on a regular basis. I thought I could turn that into a career.
7. How did the job help you later in your career?
It really enhanced my work ethic. I learned quite a bit about hard work and definitely learned a lot of zip codes. That helped me out a lot.
8. Did you dive right in or were you unsure at first?
I'll admit I was a little scared at first. Could I really make enough money doing this? But I knew I just had to try. So I decided to work really hard. I put a lot of effort into building a successful business. I used to be a pretty shy person, but I knew if I was going to make it with my own business, I needed to talk to people, to get the word out. It's amazing now to look back at it all, because now I have several friends that I met through couriering. Hard work led me here.
9. How would you describe the application and interview process?
The application and interview process there was very informal. I wore casual attire to the interview. It was a very informal interview for that particular position.
10. Why do you want to work with us as Courier Officer?
More likely than not, the interviewer wishes to see how much you know about the company culture, and whether you can identify with the organization's values and vision. Every organization has its strong points, and these are the ones that you should highlight in your answer. For example, if the company emphasizes on integrity with customers, then you mention that you would like to be in such a team because you yourself believe in integrity.
It doesn't have to be a lie. In the case that your values are not in line with the ones by the company, ask yourself if you would be happy working there. If you have no issue with that, go ahead. But if you are aware of the company culture and realize that there is some dilemma you might be facing, you ought to think twice. The best policy is to be honest with yourself, and be honest with the interviewer with what is it in the company culture that motivates you.
