How did you cope? When you were challenged?

Submitted by: Administrator
Last holiday season the staff was short and it happened that I had five clients waiting in a queue to be attended and the lady standing foremost was taking too much time in deciding. I did not panic, what I did was I explained the product details to her patiently and suggested appropriate products for her skin type. Still she wasn't able to make her mind so I handed her a catalog to study while I attended other customers.
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