Top Club Manager Interview Questions & Answers:

1. Can you explain what was the work environment like?

I didn't deal with customers too often, but I was mostly outside, so it was outside weather conditions. Then inside, I'd say, there wasn't a lot of communication. Maybe every so often, a manager would say, “Hey, go get some carts.” But other than that, not a lot of interaction with the manager and cart pusher.

2. Tell us how long would you expect to work here if hired?

This question is designed to make sure you are not a job hopper. Say something like as long as my career growing and I am continually challenged and learning

3. Can you explain what was your favorite part about working there?

Being outside and the benefits were pretty decent for what the job entailed. I believe there was full medical, maybe. Perhaps… I forget, it's been a while. I apologize. Definitely health and dental insurance. There were stock options. I was able to take the money that I earned, and put it towards company stock. There was vacation pay, I believe, yearly. I can't think of anything else.

4. Tell me have you ever staged an event that increased profits and interest in a business?

Shows marketing skills.

5. Tell us what is your greatest strength as Club Manager?

I am a quick learner (this is a great answer because they will have to spend less time training you)
I work well under pressure (this is a great answer because Sam's Club will have a very busy rush hour and you need to stay focused during this time)

6. As a manager, what is your management style?

In my experience delegating responsibility and authority is crucial. A team needs to be able to develop and grow as individuals and a whole, not be held back by low expectations or ego.
I believe in building a team. Each member of the team should be clear on their role, know where they fit in and feel as though they can depend on one another. I also believe in real-time feedback. If you do something wrong you should know it immediately. Regardless of right or wrong, the further removed feedback is in time, the less effective it is.

7. Why do you want this job as Club Manager?

Even though the completely honest answer might be “I just want money,” you're going to have to dig a little deeper to answer this question. What appeals to you about the job – do you admire the company, do you want to learn a new skill that they can offer? This question is a little bit about flattering the company/interview, but mostly it's about getting to the core of why you would be happy with this job and want to show up every day. So before you head to the interview, take some time to figure it out!

8. What are your salary expectations as Club Manager?

Many consider this question to be a loaded gun – dangerous in the hands of the inexperienced. Often times, an interviewee will start talking salary before they've had an opportunity to illustrate their skill set and value making any sort of leverage valueless. Here, knowledge is power, as salary often comes down to negotiation. Do some research into your industry to establish base rates of pay based on seniority and demand but keep in mind – your employer is hiring you for what they believe you are worth, and how much benefit they feel you will provide.

9. What is your greatest weakness as Club Manager?

You want to answer this question in a way your greatest weakness does not impact your ability to work at Sam's Club. State something like

☛ I am a workaholic and I neglect my friends and family or
☛ When I get caught up in m work I don't take enough personal time for myself.

10. Tell me how do you train and inspire your staff to provide top quality service?

Reveals more about candidate's coaching process.