Essential Customer Service Interview Questions & Answers:

1. How would you handle if a co-worker is rude to customers?

That would depend on what kind of a rapport I had with him. If I felt comfortable, I would probably mention that being rude is probably going to be bad for him in the long run, since unhappy customers reflect badly on the sales associate. Otherwise, I would mention to the supervisor what I had witnessed and let him handle it.

2. How would you handle the negative comments from the angry and frustrated customers?

Show your warm, friendly and professional character. Only express it and do not tell your customers about that. Keep it in mind and you should demonstrate your ability in controlling and your power so that you are authorized to make dialogue (while your listening skills are maintained) and you will not be bull dozed or effected by the sentiment of the complainant.

3. How do you advise the customer if a customer does not know what he needs and comes to you for an advice about the product?

In order to find out what product characteristic or other demands which the customer requests, I make some related questions. It is usually useful to make a conversation, so you can examine any special requests or preferences. Once I receive that information, I will tell the customer some ideas and show how they satisfy the customer's needs. Customers only have lots of information. This information can come to customers from different sources, and it is normally not able to say which product is the one they want. Through the conversation, the customer can express their expectations from the product and up to them, you can give the exact advice.

4. How would you explain the philosophy of good customer service?

My career's philosophy is to take responsibility to keep the customer in good relationship and bringing out a clearly experience for the individual customer by appraising the customer's demands, by satisfying the customer's requests, keeping the promises and listening to the customer's needs.

5. Tell me what are your biggest strengths in customer service?

☛ Identify which you are good at: Knowledge, Experience, Skills, Abilities.
☛ Prepare a list of your strong points.
☛ Review the recruitment requirements: You should review carefully the recruitment requirements to know for sure which requirements are the most important to the employer.
☛ Make a list of your strong points in your resume/cover letter: List and describe your strong points in your resume and cover letter orderly. You should make descriptions to those points in your resume.

6. Tell me about your career goals in customer service?

Levels of career goals:
You are not sure about your goals, then answer:
I'm rather busy with my duties and goals of the Company, as a result, I have not focused much on my long-term personal goals.

7. How would you handle if you are in a company and the company is not serving the needs of the customers?

Base on the quality of the job, you need to understand the products, services and systems and you should observe the actions from both sides, the company's point of view as well as (more important) the customer's.

8. What would you do to deny a request from a customer?

It is the right time for your diplomacy, characters and calmness to shine. A brilliant basic for your answer is a simple but not a complete explanation. An important thing with all businesses is to be able to keep customer, particularly in the fierce argument so it is best to mention this customer faith.

9. How will you answer accurately to the customers?

Explain to the interviewer that you realize that you are the first point of contact for the customer and how very important it is to speak politely, accurately and professionally. Throw in this quote: You never get a second chance to make a first impression.

10. Explain me how would you deal with difficult customers?

I listen to the customer and concentrate on the customer's matter. I do not argue or debate over any problems. I find out the useful solution or other effective ideas that are comfortable with the customer. Your track of the business circumstance is expressed in this answer.