Operational Telemarketing Specialist Interview Questions & Answers:
1. Explain what are your weaknesses As Telemarketing Specialist?
Red flags: This is the peanut butter to the previous question's jelly. Again, everyone should expect it, so it's a bad sign if someone seems totally unprepared, or gives a stock answer like, "I'm a perfectionist." Also, of course, candidates crazy enough to blurt out some horrible personality trait should go in the red flagged pile.
Good answer: Candidates should talk about a real weakness they've been working on improving. For instance, they're not good at public speaking, but they've been taking a course to help them improve. Or maybe they feel that they're easily distracted when working online, but have installed software that helps them stay on task. Answers like these show a desire for improvement, self awareness and discipline.
Example stories could be a class project, an internal meeting presentation, or a customer facing presentation.
3. What specific steps do you utilize in solving workplace problems?
Analyze the problem As Telemarketing Specialist. Discuss possible remedies and resulting outcomes. Decide on the remedy and track results. Re-visit problem if it's not resolved.
4. How well do you perform under pressure?
This is a fair question, as potential employers want to know if you're going to be able to get the job done even when things get a little bit stressful. You may say that you thrive under pressure or that you're able to get the job done even when things get a little bit stressful, just make sure to provide some real world examples of your ability to work under pressure in a prior job.
5. Tell me about a difficult decision you've made in the last year As Telemarketing Specialist?
We all have difficult decisions in our lives. Show how you were able to arrive at it and then how you decisively acted.
6. If you were hiring a person for this job As Telemarketing Specialist, what would you look for?
Discuss qualities you possess required to successfully complete the job duties.
Discuss your passions As Telemarketing Specialist. Ideally if it's work related that's fantastic! If not, talk about your academic / extracurricular passions and WHY you enjoy them. For example: I love playing sports because of the team work aspect - it's fun winning together! (This example shows you're a team player)
8. How do you propose to compensate for your lack of experience?
The first thing you should do is discuss experience you have the interviewer is unfamiliar with. Once that is detailed, tell the person conducting the interview that you are able to learn new tasks and information in a reasonable period of time and possess a strong work ethic. However, only state this if you can live up to these expectations.
9. Describe a time when you anticipated potential problems and developed preventive measures?
The key here is to show that you were proactive. How did you find out about the potential problems? How did you address it quickly?
10. What qualities do you look for in a boss?
Remain optimistic and do not be too specific. Good attributes include moral character, honesty, and intelligence since managers usually believe they possess these qualities.
11. Tell us about a suggestion you have made that has benefited an organization you've worked for?
This is another opportunity to show the interviewer what you're capable of so make sure to be prepared for this type of question. Have an example ready and make sure its an example of a suggestion you've made that was accepted and that have positive influence. If you can come up with an example that relates to the position you're applying for that would be even better.
12. If you had enough money to retire would you?
Just be honest. If you would retire then say so. But since you can't retire, and the interviewer already knows this, simply answer that since you can't this is type of work you prefer doing. However, if you wouldn't retire if you had the money then explain why. Work is an important element of happiness for most people and many won't retire even when they can.
13. What makes you right for this position?
This question can be tricky because you need to show your worth As Telemarketing Specialist without sounding cocky or arrogant. Research the business ahead of time and become familiar with its mission and values. Take the time to figure out how your personal qualities fit the needs of the business and use that fit to provide your answer.
While discussing this, be sure to stress specific examples of what you bring to the company. Good qualities include resolve to fulfill job responsibilities, optimism, and a desire to be as efficient as possible while at work.
15. How would your references describe you?
Think of three major characteristics that demonstrate your best qualities related to work and then have quick stories to describe why.
16. What are your thoughts about working from home?
This is a new policy some companies are adopting. If the company you are interviewing for allows for it, then you should be thankful for the flexibility and convenience yet state that working from home is a privilege that you would honor. The key point you want to make is that you would still be able to focus and be just as productive working at home.
17. How have you made an impact on your team in the past?
I would explain and show to him or her best way possible and if they have a better way then I will encourage him or her to let me know then we can see if it works or not As Telemarketing Specialist.
18. Tell me about a time when you successfully handled a situation?
For this question, the interviewer wants to know what you do in a situation that doesn't have a clear answer. This will help the interviewer know how you respond to unforeseen challenges.
19. Do you know anyone that works with our company?
Sometimes companies have policies relating to the hiring of individuals related to current company employees. If you are related to anyone working for the company make sure you're aware of company policies before you enter the interview. If you have a friend or acquaintance working for the company make sure have good relationship with this individual before mentioning them.
20. What is the difference between a big ego and a healthy ego?
"Ego" should be replaced by confidence. It's good to be confident as it shows that you know what you're doing. However, a big ego is when confidence spirals out of control and you become arrogant.
21. What is your biggest weakness As Telemarketing Specialist?
No one likes to answer this question because it requires a very delicate balance. You simply can't lie and say you don't have one; you can't trick the interviewer by offering up a personal weakness As Telemarketing Specialist that is really a strength (“Sometimes, I work too much and don't maintain a work-life balance.”); and you shouldn't be so honest that you throw yourself under the bus (“I'm not a morning person so I'm working on getting to the office on time.”)
22. How do you stay organized?
By maintaining proper routine every day. Putting my strongest points with my weakness. High priority always comes first As Telemarketing Specialist.
23. If the company you worked for was doing something unethical or illegal, what would you do?
Report it to the leaders within the company. True leaders understand business ethics are important to the company's longevity
24. Describe your management style?
Try to avoid specific classifications, whatever it may be. Organizations usually prefer managers who can adapt their skills to different situations.
25. What did you major in and why?
Tell them your major and the motivations behind why you chose it and how it's helped to prep your of this potential job.
26. What other companies are you interviewing at?
Be open and share if you are indeed interviewing elsewhere, but do it in a humble way. This way you don't seem arrogant and the interviewer knows your skills are valued by other companies. This also tends to make them want you more as they know they are competing for your services.
27. If you could offer suggestions on how to improve our company, what would you say?
Examine the trends of the company and also where there may be some weaknesses (news articles often document this on public companies or look at their competitors to see how they're positioning it against them.) Then, once you have that knowledge, think creatively on how you could improve upon that weakness for them.
28. What do you know about our competition?
Make sure you do your research on their competitors. You can find this by going to yahoo finance and click on their competitors (if they are public). From there research the news on them and go to their websites to understand their positioning on solutions and vision. You can also research local regional companies that are their competition (if it's a smaller private company on a regional scale) by simply typing in similar product offerings in the Google search followed by the city. Make sure you know their competitor's vision, products, culture, and how they are differentiated against their competition (and if they're not, how they could be)
29. Can you perform Internet research? Please describe to me your steps in doing so?
Internet research can entail Google searches, industry sites, news articles, social networks and company websites.
Describe how you're unique, but make sure you tie it to the job responsibilities and how you would impact the company. For example, "I believe my unique programming skills and experience in developing over 18 best selling iphone apps will help the company develop high quality applications faster than my competitors"
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