Fresh Telesales Lady Interview Questions & Answers:

1. Please explain is Unwanted Telemarketing A Crime?

Yes. Vermont law also imposes criminal penalties on telemarketers who call a Vermont telephone number without having first registered with the Vermont Secretary of State, unless the company is a federally-regulated financial institution (e.g. a federal bank), or is already regulated by, or registered or licensed with, one of the following Vermont governmental agencies: Secretary of State, Public Service Board, Department of Banking, Insurance, Securities and Health Care Administration, or Department of Taxes.

2. Explain who Supplies The Data?

The client does. This can be bought from people like there are two main reasons for this:

☛ a) some telemarketing companies will add a margin on top and sell you the same data.
☛ b) The data is licensed to you and not the telemarketing company. No telemarkting company I know holds data in house of specific data.

3. Please explain how Do You Think Telemarketing Can Be Made More Effective?

To make telemarketing more efficient every call should be planned with an objective in mind. The opening statements made by the telecaller should be made interesting to grab interest. It is the contribution of each tele-caller that makes telemarketing successful and thus each tele-caller should be motivated enough to make a deal and be clear with his objective. The objection for tele callers in the sector are easy to crack and thus a response to each should be prepared in advance to cross the hurdle and make sale.

4. Tell us how Will Campaign Results Be Reported?

On a daily basis, we will split the data into several sections. The main section will remain as it is, but we will copy and paste things like, Appointments, Short Term Leads, Long Term Leads, Info requests, and client to deal with, into seperate sections for easy access. Normally done in Excel.

5. Can you tell us what Issues Can Rise From Paying Per Appointment?

Here are a list of problems which are associated with paying per appointment:

☛ 1. Poor quality.
☛ 2. Rate of conversion is low.
☛ 3. Requirements for more meetings is not solved.
☛ 4. High competition.
☛ 5. Suppliers face a lot of problems.
☛ 6. Quality is deteriorated by quantity.

6. Please explain what If People Want Info?

This can happen a lot, and it is not just a palm off, you get to recognise which are genuinely interested and which are timewasters simply by asking a few questions before you end the call, many of the products we promote are things that people will not hand a creditcard over for, theytend to be in the thousands of pounds and therefore take consideration before making a decision. Always have something you can send that will add favour to a potential client.

7. Can you explain what Should Be The Priority In Telemarketing According To You?

According to me customers should be the priority, if they do not buy we can not sell and thus they should be the foremost priority. The whole marketing sector runs due to end consumer so it should be our responsibility to make sure we have our customers satisfied and deliver what they expect from us. This can be only achieved if every individual from a telecaller to the ceo takes up the responsibility of delivering to the customer and works on their part the right way. If this little bit is done then telemarketing can be made more effective, easy and set to the right perspective.

8. Can you please explain what Are The Common Telemarketing Fraud?

Following are the common telemarketing fraud:

☛ 1. Charity purpose.
☛ 2. Asking for advance payment or fee.
☛ 3. Fraud by over capturing increased payments.
☛ 4. Bank related frauds.
☛ 5. Lottery
☛ 6. False representation of office supplies.
☛ 7. False verification calls.

9. Explain how Does The Telezapper Zap Telemarketers?

The TeleZapper uses the technology of telemarketers' automatic dialing equipment against them. When you or your answering machine picks up a call, the TeleZapper emits a special tone that "fools" the computer into thinking your number is disconnected.

Instead of connecting you to a salesperson, the computer stores your number as diconnected in it's database. Over time, as your number is removed from more and more databases, you'll see a dramatic decrease in the number of annoying telemarketing calls you receive.

10. Tell us how Do Telemarketing Calls Work?

There are several hundred telemarketing call centers around the world., with the majority of telemarketing calls being dialed by a computer known as an auto dialer or predictive dialer. Predictive dialers can dial 3-5 numbers simultaneously and can make as many as 500,000 calls between 8 a.m. and 9 p.m.

When you answer your phone, the computer connects you to a live telemarketer who tries to sell you something. If you are not home or if the computer gets your answering machine, your number will be put back in the database to be called again later.