Manager Call Center Interview Question:

Can you explain me about a customer service policy that you have developed and implemented?

Submitted by: Muhammad

Talk the interviewer through a policy you developed, structuring your answer around these recognized steps.

☛ Clearly identify the goals for the policy
☛ Ensure correlation between the customer service goals and the company mission and objectives
☛ Identify the specific processes that will result in goal accomplishment
☛ Develop standard operating procedures and guidelines for the processes
☛ Train your staff in the implementation of the new customer service policy
Submitted by: Muhammad