Manager Call Center Interview Question:

Explain me what solutions have you employed in response to customer service problems you identified?

Submitted by: Muhammad

"I identified that we were not getting the feedback we needed from customers. To ensure we knew about all the experiences our customers have we had to create an easily accessible way for them to give us feedback.

One way we resolved this was with a phone survey at the end of a service call. By creating a means for customers to provide immediate feedback it was easier to learn what needed improvement."
Submitted by: Muhammad