Telemarketing Executive Interview Question:

Explain what is virtual call center?

Submitted by: Muhammad

Virtual call center provides a technology or software service, through which the customer associate or agent can connect to their customer from anywhere. This technology involves host server and the equipments to run the call center. This service is rendered on monthly or annual subscription. Agents can connect to the host server and can get access to the customer data. The benefit of virtual call center is that you can work from home.
Submitted by: Muhammad