Telesales Representative(TSR) Interview Question:

Explain what will you do when a customer needs to be put on hold but is not agreeing to it?

Submitted by: Muhammad

Many times the customer on the end line objects to be put on hold as he fears to be kept long on hold, in such situations following tips can be helpful :

☛ Request the customer that it is important that he is put on hold. Make sure this is conveyed in a very polite way.
☛ Clear out the objective due to which the line needs to be put on hold.
☛ If the customer is very persistent on being on line as a co employee to retrieve the information that requires you to put the line on hold. During this be on line and keep the customer attended.
☛ You can also ask the customer to disconnect the line for now and that you will give him a call back.
Submitted by: Muhammad