Customer Service Interview Question:

Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company?

Submitted by: Administrator

Applicant should show that they are able to keep balance between company policy and interest of customers; is cautious enough not to be trapped in the future because of any communication made by him/her with customers.
Submitted by: Administrator