Club Manager Interview Question:

How would you deal with an upset customer?

Submitted by: Muhammad

I would find out what is wrong with the customer. If it was the product I would offer to replace it (mention you would check with your manager first). If the customer was unhappy because they could not find a particular item I would find it for them and not just point them in a general direction.
Say you feel it is important to keep the customer happy as an unhappy customer will never return.
Submitted by: Muhammad