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Customer Experience Interview Question:
How would you train employees during the customer experience?
Submitted by: AdministratorEven the best employees can burn out if they are forced to adopt what researchers call "surface acting," in which employees have to put on the proverbial smile and feign emotions that they are not feeling during an encounter with customers. Part of the stress is that customers can sometimes detect the falseness of employee's emotions, which research says causes customers to react negatively.
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