Manager Call Center Interview Question:

Please explain about the toughest decision you had to make in the last 6 months?

Submitted by: Muhammad

Talk about a challenging question! I can't even think about a tough decision I've had to make in that timeframe. (Don't worry, we're leading into an easy question next.) There's no right answer here, just let the candidate tell their story, and hopefully the challenge had some merit.
Submitted by: Muhammad