Fresh Telemarketers Interview Question:

Please explain what are the factors that contribute to projecting a positive image of yourself to the customer?

Submitted by: Muhammad

In the telemarketing industry it is critical that you know how to use your voice and choose your words to project a positive image while placing or taking a call. Factors that impact image over the telephone are:

☛ Vocal quality
☛ Vocal tone
☛ Rate of speech
☛ Pitch of the tone
☛ Attitude
☛ Body language
☛ Use of appropriate words
Submitted by: Muhammad