Customer Experience Interview Question:

Please tell us what is the reason to be held still regarding customer experience?

Submitted by: Administrator

It is one thing to identify potholes in the customer experience, it is quite another to fix them. The reason that customers must be put on hold and transferred to different departments and asked for their identification information again and again is usually because the systems that serve these departments were developed in the mainframe era when the concept of integration - and more importantly, the technology to accomplish it, simply did not exist.
Submitted by: