Ads Posting Manager Interview Question:

Tell me how does customer service fit into your strategy?

Submitted by: Muhammad

Providing customer service on social media is becoming increasingly more important for businesses with an active online presence. Offering support and posting on social media are two different parts of social media management. Each requires a different approach and seldom, a separate channel. First, they should recognize this fact. Secondly, they should know how to approach each type of conversation - an endorsement, mention or complaint.
Submitted by: Muhammad