Marketing & Online Customer Support Interview Question:

Tell me how important do you think it is to work collaboratively with other customer service representatives and teams across a company?

Submitted by: Muhammad

Providing exceptional customer service is a team effort that requires constant collaboration to build a strong, positive image of the company. This question will let you know if a candidate is willing to jump in and help their colleagues, and if they have the ability to relay customer feedback effectively to other departments.

What to look for in an answer:
☛ Teamwork abilities
☛ Communication skills
☛ Desire to improve the company

Teamwork is essential for success as a customer service rep. At my last job, I worked closely with a cohesive team. We regularly pooled our knowledge and resources to address tricky customer complaints and handle a large amount of incoming calls during peak times. I also collaborated cross-functionally by collecting customer feedback and communicating it to the product team.
Submitted by: Muhammad