Marketing Consultant Interview Question:

Tell us how have you dealt with upset or angry customers in the past? Is there anything you would do differently?

Submitted by: Muhammad

If you have first-hand experience talk about this, otherwise say that you have not had to deal with angry customers but if it did arise you would remain calm and professional and listen to the complaint and try to provide a response that addresses their problems. It is important to not take it personally and to always apologise to the customer.
Submitted by: Muhammad