Manager Call Center Interview Question:

Tell us how would you measure the success of you and your team over a 3-, 6- and 12-month period?

Submitted by: Muhammad

This question requires you to understand the benefits of setting SMART (Specific, Measurable, Achievable, Realistic and Time-bound) objectives and developing action plans.

In line with the over-arching goals of the company, I would set personal goals for myself and my team which I would subsequently break down into weekly SMART objectives. I would monitor these closely through general in-office communication and a series of team meetings, as well as through scheduling individual appraisal meetings at 3-, 6- and 12-month intervals.
Submitted by: Muhammad