Manager Call Center Interview Question:

Tell us what did you learn about customer service from your bad interaction?

Submitted by: Muhammad

There's no shortage of customer-service-gone-wrong in today's world, and one of the most important things you can learn about a candidate is what they've gleaned from these experiences.

When a candidate can step back and think about a customer interaction and gain insight from it, they have the ability to provide positive experiences when they are on the other side of the interaction.
Submitted by: Muhammad