Telemarketing Executive Interview Question:

What are main Job tasks and responsibilities of a Telemarketing Executive?

Submitted by: Muhammad

☛ Contact businesses and private individuals by telephone to promote products, services and/or charitable causes
☛ Solicit orders for goods and services over the telephone
☛ Explain the product or service to potential customers
☛ Deliver scripted sales pitch to the customer
☛ Adjust scripted sales pitch to meet needs of specific individuals
☛ Provide pricing details
☛ Handle customer questions
☛ Obtain customer information including names and addresses
☛ Record customer details including reaction to the product or service offered
☛ Receive orders over the telephone
☛ Input order details into the computer system
☛ Record customer details and details of transaction
☛ Confirm orders placed with field sales representatives
☛ Obtain contact details of potential customers from sources including telephone directories and purchased lists
☛ Schedule appointments for sales staff to meet prospective customers
☛ Conduct customer and marketing surveys
☛ Answer telephone calls from potential customers who are responding to advertisements
☛ Contact customers to follow up on initial interaction
Submitted by: Muhammad