Customer Experience Interview Question:

What is your role at Creative Good, and how did the company get started?

Submitted by: Administrator

I'm the president of Creative Good. I founded CG in January 1997. For the first year I slogged it out alone in my suburban New York apartment, conducting a guerilla marketing campaign to raise awareness of Web ease-of-use. During the second year I conducted my first few consulting engagements and wrote my first Good Report, "In Search of E-Commerce," with Robert Seidman. My campaign, consulting, and report brought about significant improvements on several top e-commerce sites; this prompted InfoWorld magazine to award me Netrepreneur of the Year 1998 for "doing more than any other individual to make Web commerce sites easier to use."

In February 1999 I hired an awesome CEO, Phil Terry, who came from McKinsey and Harvard Business School. We've been growing Creative Good together ever since. Now I have the pleasure of working side by side with some of the most talented, passionate people in the industry. I can say this with confidence because our hiring is extremely, extremely selective. We're 15 people big, and growing fast. All bootstrapped.
Submitted by: Administrator