Customer Relationship Manager(CRM) Interview Question:

What would be your strategy for turning around a non-responsive customer?

Submitted by: Muhammad

Here, the interviewer is looking to gauge your engagement skills. What lengths would you go to to make sure that you leave no stone un-turned to retain a customer. I usually pick a live situation and elaborate on that. Make sure you talk about the size of the deal, it's impact on your overall base of accounts, and the exact steps you took to turn the account around.
Submitted by: Muhammad