1. Tell me how important is organization in this role?
Extremely. If one is not organized, there is no way one can coordinate even the simplest of housekeeping tasks.
2. Please explain what can you offer us that will help us decide to hire you as Hospital Cleaner?
I have an excellent work record as you can see from my resume. I have never had any problems or created any in any of my workplaces and I have received commendation for my focus on delivering service keeping in mind prudent safety measures.
3. Please explain what Do You Find Rewarding Working As A Housekeeping Supervisor?
There are many aspects that are rewarding about this job. Knowing that your supervision is responsible for guest satisfaction is a great feeling. Also, training others to perform excellently in a team environment and seeing them obtain praise from guests is quite rewarding.
I am a helpful person, and generally gladly fill in for my colleagues. However if I am continuously asked to perform tasks that are not part of my duty I discuss the matter openly and politely with my supervisor.
5. Can you explain me do You Know What Are Key Tasks Of A Housekeeper?
Typical housekeeping duties includes; cleaning designated, changing linens, damp dusting horizontal surfaces, vents, trash removal, cleaning/scouring sinks, mopping, vacuuming carpets, and washing windows, door frames and other vertical surfaces. There might be other tasks which may be assigned by the employer. I will be pleased to perform all of given tasks beyond my job scope.
6. What Are Key Tasks For Housekeeping?
Housekeeping includes; cleaning designated, changing linens, damp dusting horizontal surfaces, vents, trash removal, cleaning/scouring sinks, mopping, vacuuming carpets, and washing windows, door frames and other vertical surfaces.
7. Please explain do you have experience working with chemical cleaners?
Since I have previous experience as a janitor, I have experience working with a number of chemicals. I have also worked with chemicals that would melt snow. I also have the attitude to use the chemicals in a safe and sparing manner.
8. Tell us how do you know that you were successful in your janitorial job?
There are many ways to answer this question, you can mention that you had challenges and you met them. You can say that by monitoring your job, your boss appreciated you and hence you are successful. In another way, you can mention that you are successful as you dreamt of working for this company and nowhere. You are ready to do anything to be successful.
I believe that I am extremely skilled at hospital housekeeping work. This is because I am knowledgeable about the specific maintenance needs of hospitals and have both the physical strength and procedural knowhow to carry it out.
10. Explain something about your housekeeping duties in your previous role?
Apart from regular dusting and mopping, I was required to make beds, change linen, deliver and retrieve items to patients, replenish supplies and prepare rooms. Additionally, I was responsible for handling some minor repair and maintenance tasks such as changing bulbs and replacing curtain rods.
11. Tell me how Would You Calm Down A Particularly Irate Customer?
I do not believe in arguing - so I will listen to what he or she has to say first without interrupting. When I know for sure what is bothering him or her, I will try to look for a solution that satisfies the customer and is also within the policies and procedures of my place of work.
12. Can you tell us what Makes You A More Qualified Housekeeper Than The Other Candidates?
A candidate who is willing to take any job is totally different than a candidate who is hoping that becoming a housekeeper will help them learn more about the hotel business in hopes of one day becoming a hotel manager. Their motivation and quality of work will differ accordingly.
13. Can you list Some Of The Duties That You Have Performed In A Housekeeping Aide Role Previously?
As a housekeeping aide, I have been involved in providing assistance with cleaning tasks such as sweeping, mopping and dusting, along with handling furniture and fixtures polishing work. I have washed and sanitized bathrooms and kitchens, vacuumed and shampooed carpets and also provided support to laundry personnel in collecting and delivering laundry.
14. Explain me how would you handle a situation where your client uses abusive language?
This question tests your patience and hence answer that you would not react and stay calm at that moment. You would definitely feel bad, but I would do my duty and wind up from that place. You can mention that you know how to control your temper and would not respond to such situations as it makes the condition worse.
15. Tell me how often do you think that cleaning equipments must be cleaned and utilized?
Cleaning the equipments as well as tools is similar to keeping the place neat and tidy. Hence cleaning and sanitizing should be implemented each day so that the place looks neat and clean. If the cleaning brings out bad results then it intends that cleaning process isn't done correctly.
To be able to multitask, one has to have a clear head. I make sure I get enough sleep before I report to work and I have a habit of not just multitasking physically but mentally as well. If one has to work in a capacity that is so demanding, one has to do a lot of mental computing in order to get the job done right.
17. Tell us how Would You React If You See Misconduct Or Inappropriate Behavior In A Fellow Worker?
I will report it immediately to supervisor since I would not want the facility or the management to suffer due to an employee's indiscretion.
I have been actively involved in trainings pertaining to leading teams of housekeeping personnel. The basic idea behind my involvement in these trainings is to understand conflict management between workers and to downplay the effects in front of guests.
19. Please explain why do you think you are suitable and better candidate for this position?
When such a question is asked you just need to highlight your specific skills. You can say that you have an in-depth knowledge of chemicals and cleaning procedures. You can mention that you have experience in this job role and hence you can follow cleaning practices by following few safe procedures. You can mention that you also possess the capability to work under restricted supervision.
20. Tell us do you possess the patience to deal with the public at times of cleaning?
With respect to the janitor or custodial position that is offered to you, you may have to clean places amidst the public during the business operation times. Your answer should be that you are comfortable working in such environment where customers are around. You can say that you started your career by working in customer service and hence you're used to working in places where public and customers are around.
You would find it to be interesting as you get a chance to interact with other people. You can also mention that you always concentrate on the job and the task you handle; you would not be interrupted by people around.
21. Tell us something you have done beyond your duty level?
This type of character interview questions are asked to know your efficiency and if you would be ready to do any task at times. You can mention an example where you worked in an organization which had less staff. At that moment, you were asked to do extra shift in order to support your organization.
22. Explain me an instance when your work as a housekeeper was challenged?
I was once working for a hospital where there was a patient whose family notorious for being dissatisfied at everything. The patient happened to be admitted in one of the rooms that I was servicing. And nothing was good enough for the family. The sheets were never clean enough, there was never enough soap and the bed was never made “to our liking”. It was extremely tiring. But thankfully, when the patient was discharged, the family didn't leave a single complaint!
23. Can you tell me are you technically savvy?
If you mean whether I can use cleaning equipment and tools, yes I am!
24. Fresh Hospital Cleaner Job Interview Questions:
☛ What's the most frustrating task you have faced in your previous positions?
☛ Describe a situation where you went the extra mile and performed a task out of the ordinary.
☛ Do you prefer working in a team or independently?
☛ Have you ever seen a co-worker stealing? What did you do?
25. Operational Hospital Cleaner Job Interview Questions:
☛ Tell me about yourself.
☛ What are your strengths?
☛ What are your weaknesses?
☛ Why do you want this job?
☛ Where would you like to be in your career five years from now?
☛ What's your ideal company?
☛ What attracted you to this company?
☛ Why should we hire you?
☛ What did you like least about your last job?
☛ When were you most satisfied in your job?
☛ What can you do for us that other candidates can't?
☛ What were the responsibilities of your last position?
