1. Tell me is Lead Generation for You?
If your calendar is empty and you need business fast lead generation is a way that you can grow your business rather quickly. It's an easy way to increase your ROI and get more business on your books. Approach it just like you would any other advertising endeavor, set aside a reasonable budget to test it and see if it works for your business. The key to being successful in lead generation is to brush up on your sales and marketing skills so that the leads you receive convert at a high sales rate. Do not try to approach this method of marketing without the ability to follow through and close the sale.
Small business owners and entrepreneurs often can't afford to buy lead lists. They need to come up with their own leads in order to get the sales flowing. But the process of generating your own leads can also get pretty expensive pretty quickly – especially if you make these common mistakes.
2. Explain me do you think unwanted marketing should be a crime?
Unwanted marketing is a crime by the law but one can opt out of it by filing a petition or a request in court. Only some firms are exempted from this law. To avoid unwanted marketing one can file a request in the court to be in the list of numbers which are not to be called by telemarketing firms. I personally think that one should not barge into somebody's private space causing any form of inconvenience to the end user. Telemarketing should be handled more responsibly to avoid such situations and maintain standards of marketing and not degrade them.
3. Please explain what are good telephone etiquettes?
When attending a client or customer on phone some basic telephone etiquettes should be followed. Following are telephone etiquettes that should be followed by a tele caller :
1. Be quick in answering the phone.
2. Always make sure that the customer is greeted well.
3. When putting a line on hold take permission prior to it from the customer on the other end.
4. When transferring a call make sure you do it the right way and make it polite.
5. At the end of a call make sure that the customer is satisfied and does not have any query or doubt in mind.
4. Tell us how can a call be made successful?
Following tips can help in make a call successful :
1. Make sure the first impression of the call is good as it is very important for the rest of the call.
2. Be professional yet courteous.
3. It is very important to be a dedicated to a call, the opposite can be sensed very easily on a call.
4. Clear the objective of the call before you make one.
5. At times it is important not to sell over the phone instead connect with the customer and make the deal in the business place.
5. Do you know what is spamming?
Random bulk messages used for telemarketing purposes are called spam and the process is termed as spamming
6. Tell me what do your potential customers want?
Getting leads isn't as easy as it sounds, if it sounds easy at all. No potential customer wants to wake up in the morning and become a lead for your company.
7. Tell me how will we get leads?
This usually comes from some mix of content marketing, paid advertising, sponsorships and even affiliate programs.
This is, essentially, what most beginners think of as lead generation – the campaigns you run to engage potential buyers with your company.
This, like all these topics really, is a much bigger topic than a simple section of a blog post. But here are a few things to get you started.
8. Suppose I'm a prospect. Describe our product or service to me?
This question will not only reveal the amount of research the candidate did before the interview (which bodes well for their prospect researching skills), it also gives the hiring manager a chance to evaluate their ability to speak clearly and persuasively.
9. Please tell me do you have any questions for me?
To keep a prospect's attention, an SDR needs to model their conversational style after a game of tennis. Every time the prospect lobs the ball their way, they should send it right back with a question or interesting insight. If the candidate poses thought-provoking questions instead of the standard interview queries, chances are, they'll pepper their sales conversations with compelling questions.
10. What is “Inbound” Lead Qualification?
Commonly called Market Response Reps, they qualify marketing leads coming inbound through the website or 800 number. The sources of these leads are either marketing programs, search engine marketing, or organic word-of-mouth.
11. Explain me what are your favorite questions to ask in your first meeting with a prospect?
This will give you an idea of how your recruit builds relationships. How do they build rapport? How do they establish trust? Everyone has their own style, so there's no right or wrong answer. However, this will give you more insight into how they operate.
12. Tell me what tools do you use to manage your time?
In my experience, time management is a big challenge for salespeople. The most effective salespeople know how to focus their time and energy on their most important tasks. This questions isn't really about the tools, but is more about making sure that they have a time management system in place.
13. Why should I hire you as Lead Generator?
This is what it really comes down to. They're a salesperson. So have them sell you on why they should hire you. The best salespeople will be able to give you three or four concise, compelling, and powerful points as to why they're best-suited for the job.
If you seem to have trouble hiring the right candidates, your issues may go beyond simple interviewing technique. Maybe you're recruiting from the wrong pools of candidates. Maybe your job descriptions are poor.
14. Explain about the last time you had a bad day?
It happens to all of us. Some days things just don't go our way. The key is in how we respond. Again, this is a check into your recruit's mindset. Do they bounce back from adversity or do they let it bring them down?
15. Tell me what are some words or phrases you think would resonate with our target customer?
Sales is all about word choice and phrasing. Whether your organization uses a sales script or not, it's good to check if a candidate naturally gravitates to emotionally-charged words that will strike a chord with buyers.
Once prospects start responding to your campaigns, you have to determine if you really have leads. Question #3 will play a big factor in this determination. This is commonly known as lead qualification.
17. Tell us when can you join?
If you are currently working, let the interviewer know and inform him that you will be resigning from there which may need you to serve the notice period.
☛ If you promise to inform them the next day, do so. Do not delay.
☛ Do not commit to join the next working day just to leave an impression when you have some chores left to be attended which will delay the process.
☛ Be honest and straight as most of the firms are familiar with the procedure of resignation and will grant the time to join them when you have been relieved from your duty from your last working place.
18. Suppose you called a customer. What are the steps you will follow during the call?
When making a call to a customer the call should be directed in the following way:
1. Greet customer politely.
2. Introduce yourself to the customer.
3. Make clear the objective of the call
- Who are you calling?
- What are you calling for?
4. Give complete information of the product or business you are promoting.
5. Make the customer understand how the objective of the call can be beneficial for him/her.
6. Close the call with a warm end note.
19. Tell us what should be the priority in telemarketing according to you?
According to me customers should be the priority, if they do not buy we can not sell and thus they should be the foremost priority. The whole marketing sector runs due to end consumer so it should be our responsibility to make sure we have our customers satisfied and deliver what they expect from us. This can be only achieved if every individual from a telecaller to the ceo takes up the responsibility of delivering to the customer and works on their part the right way. If this little bit is done then telemarketing can be made more effective, easy and set to the right perspective.
20. Do you know how Does Lead Generation Work?
There are agencies that specialize in providing qualified leads to businesses. The process of lead generation is actually very easy. An agency develops a website or partnerships with several websites in which they promote and advertise your product or service. A consumer finds these directories or informational sites and they are able to complete an online quote request form. This form is submitted to the agency. The buyers information is verified and matched to the appropriate providers. These matched leads are then sent via email to the prospective providers with full contact information and purchasing requirements.
Many times the customer on the end line objects to be put on hold as he fears to be kept long on hold, in such situations following tips can be helpful :
1. Request the customer that it is important that he is put on hold. Make sure this is conveyed in a very polite way.
2. Clear out the objective due to which the line needs to be put on hold.
3. If the customer is very persistent on being on line as a co employee to retrieve the information that requires you to put the line on hold. During this be on line and keep the customer attended.
4. You can also ask the customer to disconnect the line for now and that you will give him a call back.
In the telemarketing industry it is critical that you know how to use your voice and choose your words to project a positive image while placing or taking a call. Factors that impact image over the telephone are:
☛ Vocal quality
☛ Vocal tone
☛ Rate of speech
☛ Pitch of the tone
☛ Attitude
☛ Body language
☛ Use of appropriate words
People who have worked in customer service, retail, or the restaurant industry have undoubtedly dealt with complaints. If the candidate was able to keep their cool under pressure, they're likely well-equipped to field objections and handle rejection as an SDR. In addition, listen for a passion for helping others. They don't have to believe that the customer is always right, but they should maintain that the customer always deserves to be heard and supported.
Prospecting is tough. An SDR might make 10, 20, or 50 calls in a row with no answer. Where will they draw their inspiration to keep dialing? This question will expose the candidate's primary motivators.
25. What is “Account Executives” or “Sales”?
“Account Executives” or “Sales”, are quota-carrying reps who close deals. They can be either inside or out in the field. As a best practice, even when a company has an Account Management/Customer Success function, Account Executives should stay in touch with new customers they close past the close until the new customer is deployed and launched.
