Tell me what have you done to improve work processes in the customer service division?
Submitted by: MuhammadIn your answer describe receiving feedback from customers to identify areas for improvement, looking at every touch-point in the customer life-cycle and implementing actions to improve the process.
"I identified that customer satisfaction with our email support was not what it should be. The rule of thumb has been providing a response within 24 to 48 hours. However with the pace of everything increasing online I understood that we needed to achieve more impressive response times. I instituted a response time of 4 to 8 hours as the standard. This has set us apart from our competitors and improved customer satisfaction"
Submitted by: Muhammad
"I identified that customer satisfaction with our email support was not what it should be. The rule of thumb has been providing a response within 24 to 48 hours. However with the pace of everything increasing online I understood that we needed to achieve more impressive response times. I instituted a response time of 4 to 8 hours as the standard. This has set us apart from our competitors and improved customer satisfaction"
Submitted by: Muhammad
Read Online Customer Service Manager Job Interview Questions And Answers
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