Tell me what is ITIL?
Submitted by: AdministratorInformation Technology Infrastructure Library (ITIL) is a set of best practices for IT service management, development and operations.
ITIL gives detailed descriptions of a number of important IT concepts and includes checklists, tasks and procedures that can be tailored for any enterprise.
☛ Some major areas ITIL covers are:
☛ Service Support
☛ Service Delivery
☛ ICT Infrastructure Management
☛ Security Management
☛ Application Management
☛ Software Asset Management
In the Service Support area ITIL covers processes such as Service Desk, Incident and Problem Management, Change Management, Release and Configuration Management.
Submitted by: Administrator
ITIL gives detailed descriptions of a number of important IT concepts and includes checklists, tasks and procedures that can be tailored for any enterprise.
☛ Some major areas ITIL covers are:
☛ Service Support
☛ Service Delivery
☛ ICT Infrastructure Management
☛ Security Management
☛ Application Management
☛ Software Asset Management
In the Service Support area ITIL covers processes such as Service Desk, Incident and Problem Management, Change Management, Release and Configuration Management.
Submitted by: Administrator
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