1. Can you tell us how Would You Handle It If a Client Is Dissatisfied with Your Work?
When you work in a creative profession, it can be difficult when a client feels you've failed to give them what they wanted. Explain to the interviewer that because of your thorough consultation process, you do not anticipate having a dissatisfied customer. However, if a customer were to dislike their results, you would follow salon policy for managing the situation. If the interviewer asks what you would do if there were no policy in place, be diplomatic. Explain that you would offer to restyle the client's hair or offer additional services to make any changes the client requests. If you failed to give the customer what they wanted, say you'd offer a refund. If the customer had unrealistic expectations, explain you would do whatever you could to make them happy that day, but that you would not offer any money back on the services. Be careful to balance a response that makes the customer happy, and keeps the salon in the black.
2. Explain me as Beauty salon manager position, what is your viewpoint of management?
The aim of this question is to ascertain the kind of leader you are. If you ever get to hold a management position in their firm, how would you handle issues of workload delegation or teach your subordinates?
I am of the opinion that a team should have specific individuals who are experts or most qualified to handle certain tasks, so as a leader, I would distribute the workload as evenly as possible to ensure that the best hands for different tasks are put where they are most effective. This will be done by ensuring that every member of the team has the skill and resource needed to complete his/her tasks.
Discuss your method of assigning responsibility to the best candidates. How you communicate with employees to make them understand what is expected of them and how you make sure that the employees have the resources needed to carry out specific tasks. You should also chip in your follow-up procedures.
4. Tell us why do you want to work for us as Beauty salon manager position?
Here, they just want to know how motivated you are about the position or if you are just there for the pay. They want to ascertain that you would form an important part of the company. You have to show them that you are willing to be part of the company and would do all you can to ensure you and the company grows together.
5. Tell us what sort of salary are you looking for as Beauty Salon Operator?
Note that whenever you are going for an interview, this question may be asked. Before going, try to find out what the average salary for someone holding that position in that industry is paid. This would help prepare you for what is in front of you.
Do not forget that this is only an interview and you haven't been offered the job, so do not go on negotiating. Just state something within the range you have researched and move on. Whatever you do, do not sell yourself short.
6. Do you know what Is Electrolysis?
Electrolysis is the only medically approved form of permanent hair removal. Electrolysists should have NVQ Level 3 in Electrical Epilation, BTEC National Diploma with Epilation or BTEC Higher National Diploma with Epilation.
7. What do you know about Beauticians?
Beauticians generally deal with skin care, nail care, applying and instructing on make-up, waxing, eyelash and eyebrow tinting, electrotherapy, face, neck and shoulder massages. NVQ/SVQ Level 2 qualifies an individual as a beautician and education typically lasts between 100 and 350 hours.
8. Can you explain me a Little About Your Education and Work Experience?
Education means something a little different in the beauty industry than in most other job markets. Your education as a hair stylist could be working under someone else who was talented and taught you first hand. Alternatively, you may have attended a beauty school and had a more formal education. If you've been working in the field for a while, make sure you address any continuing education you've received over the years. As trends come in and out of style, hair stylists often have to learn new techniques or how to use new tools, and it's important to show that you've kept up with the changes. If you've never worked in the field, but you attended a beauty school, talk about any experience you received during that education, such as working in an apprenticeship or in an on-campus salon.
9. Can you tell me what three words would you use to describe yourself?
Helpful, good standard of behaviour and good listener and like contribute.
Leadership comes with responsibility so an effective way to approach this question would be “ everyone that works with me is an extension of my effectiveness as a manager and as such, I will have a heart-to-heart with the employee in question however, if nothing changes and it starts to affect the company bottom line, well, that's my responsibility as well”
The essence of this question is to test your composure, ability to solve problems and staying true to the task, even in unfavorable conditions. Give an example of a time where you were faced with a challenge and what you did to remedy the situation. In the process, highlight how you were calm and in control till everything was okay.
Nail care includes manicures, pedicures and nail extensions including silk/fibre wraps, gel, acrylic & sculptured, nail art & airbrushing techniques. Those offering nail care should have NVQ Level 2 or 3, VTCT or ITEC qualifications.
13. Basic Beauty Salon Operator Job Interview Questions:
☛ How has your experience/training prepared you for this role?
☛ What do you find exciting in this job?
☛ What's your experience in manicure/pedicure?
☛ How do you stay up-to-date with fashion and beauty trends?
☛ What cosmetic products do you use and why?
☛ Do you provide beauty services for special occasions (e.g. weddings)?
☛ How much time do you need to do a haircut?
☛ How do you decide how to style the hair of a client who's indecisive?
☛ What questions would you ask to find the suitable skincare product for a client?
☛ Imagine a client isn't happy with your services and threatens to complain to management. How do you respond?
☛ How do you ensure your workstation is clean?
☛ Describe a time you persuaded a client to buy a product you recommended
☛ Have you worked in a team before? Did that help or hinder your work?
14. Can you tell me your Consultation Process?
As a hair stylist, you will have to discuss with your customer what kind of style they are looking for. You may have customers who will provide you with pictures of celebrities cut from a magazine, pictures of themselves from some other point in time or perhaps just a description of what they're looking for. Your job is to listen to the client and help them to choose a variation of the style that will work for their hair type, face shape and typical beauty routine. Explain to the interviewer what questions you would ask the client to get to this result, and how you will explain your suggestions. Be sure to talk about how you will deal with a client who disagrees with your assertion. You should give the client good advice, but be willing to ultimately give them the haircut they want, regardless of whether or not you agree with it.
15. Why should we hire you as Beauty Salon Operator?
Because I always make hair for my mum and big sister and then they say how good am I and that I can be a Hair and Beauty mannered or own one.
16. Can you tell us what is your greatest strength as Beauty salon manager position?
This could be a very simple question if you are prepared for it. You just have to talk about the strengths that you know would be of value to the company.
17. Tell us what Qualifications And Experience Should Those Working Within The Beauty Industry Have?
It is not required by law in the UK to register with any trade or professional bodies to practise in most areas of work within the beauty industry. However individuals should be qualified to at least NVQ/SVQ Level 2 or 3 (depending on their area of work). Although qualifications should be visible in salons, it's normally best to ask the beautician/beauty therapist if they have received training in the particular treatment you are considering before booking an appointment. Generally, individuals working in the beauty industry should have qualification(s) from the following awarding bodies:
☛ NVQ/SVQ Levels 2 and 3
☛ ITEC
☛ ONC/OND
☛ HNC/HND
☛ BTEC
☛ CIBTAC
☛ CIDESCO
☛ VTCT (VAI, IHBC,IIHHT,IIST)
☛ CGLI
18. Can you please explain what Is Beauty Therapists?
Beauty therapists offer the same treatments as beauticians, plus specialist body treatments including body massage, electrical treatments as well as exercise and dietary control. NVQ/SVQ Level 3 qualifies an individual as a beauty therapist and learning typically lasts between 500 hours to two years.
19. Can you tell me what excites you the most about a career as a beautician?
Because I like this job very much . It is very interesting and challenging job. Spend time with customer, I love to make cust look happy and beautiful.
20. Tell us as Beauty salon manager position, how do you measure your success as a manager?
Whatever you say, your response must be measurable targets. Your interviewers are trying to size up what you truly bring to the table and it is better for you to offer quantifiable answers. A good response would be “Management basically has the responsibility to set goals and ensure that these goals are met. Building a strong team capable of withstanding any pressure, working with relevant data and ensuring that all deadlines are met. The company will always continue to grow under my supervision.”
The reason why you are asked this question is to hear what you consider difficult and how you approached the situation. Select a difficult work situation, which wasn't caused by you and can be explained in a few sentences. You can then show yourself in a positive light by explaining how you handled the situation.
22. Tell us what Is Hairdressing?
Salon owners should have NVQ/SVQ Level 3 or 4, hair technicians or freelance hairdressers should have NVQ/SVQ Level 2 or 3 and general stylists/hair-dressers should have NVQ/SVQ Level 2.
If your client came and you do a manicure and if they have blue on them nail then don't say what is that I am not doing this you should say I am sorry but you got to go see a doctor so please can you go and then when you seen a doctor then come back when its fine and if your client have bad behaviour then tell them can you please leave.
24. Tell us as Beauty salon manager position about yourself?
This question is one of the most frequently asked questions. Where do you start? What do they really want to know? Are you to begin from elementary school or college? You have to be very careful on how you answer this question because your answer here sets the tone for the rest of the interview. This question is mostly asked as an icebreaker but if you did not prepare for it, it becomes a real problem.
The right approach to this is to discuss your key strengths and how they relate to the job. Talk about a few of your accomplishments. Talk about your current employer and then tell them how you see yourself fitting into a position at their company.
Your answers should focus on how well you can review relevant facts, consider various options and select the most appropriate option. Discuss how you factor in variables such as constraints and resources.
