Tell us what have you done to improve work processes in the customer service division?
Submitted by: MuhammadIn your answer describe receiving feedback from customers to identify areas for improvement, looking at every touch-point in the customer life-cycle and implementing actions to improve the process.
"I identified that customer satisfaction with our email support was not what it should be. The rule of thumb has been providing a response within 24 hours. However with the pace of everything increasing online I understood that we needed to achieve more impressive response times. I instituted a response time of 4 to 8 hours as the standard. This has set us apart from our competitors and improved customer satisfaction"
Submitted by: Muhammad
"I identified that customer satisfaction with our email support was not what it should be. The rule of thumb has been providing a response within 24 hours. However with the pace of everything increasing online I understood that we needed to achieve more impressive response times. I instituted a response time of 4 to 8 hours as the standard. This has set us apart from our competitors and improved customer satisfaction"
Submitted by: Muhammad
Read Online Customer Relationship Officer Job Interview Questions And Answers
Top Customer Relationship Officer Questions
☺ | Explain me about a customer service policy that you have developed and implemented? |
☺ | Tell us what have you done to improve work processes in the customer service division? |
☺ | Explain me what is good customer service? |
☺ | Why do you want to work in this industry as Customer Relationship Officer? |
Top Customer Services Categories
☺ | WASH (Water, Sanitation, and Hygiene) Officer Interview Questions. |
☺ | Customer Relationship Officer Interview Questions. |
☺ | Humanitarian Affair Officer Interview Questions. |
☺ | Motorway Police Interview Questions. |
☺ | Janitor Interview Questions. |