Tell us what metrics do you consider the most important factor in measuring customer satisfaction?
Submitted by: MuhammadDescribe the metrics you use and why. Common metrics include:
☛ first response time
☛ first contact resolution
☛ problem resolution time
☛ resolution rates
☛ escalation rates
☛ customer retention
☛ referrals
☛ call volumes
Submitted by: Muhammad
☛ first response time
☛ first contact resolution
☛ problem resolution time
☛ resolution rates
☛ escalation rates
☛ customer retention
☛ referrals
☛ call volumes
Submitted by: Muhammad
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