SAP CRM Interview Questions and Answers

SAP CRM Questions and Answers:

1 :: What is Task & Activity?

Basically there are two kinds of Activities, which
are called as Tasks and Business activities.
A Business activity contains information about business
partner interaction on a particular date
A Task contains information about what one or more
employees have to complete by a particular date.
In very simple words Tasks are activities in which the BP
is not involved and activities are in which the BP data is
involved.
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2 :: What is mapping? How it is done?

Can you please elaborate the question, what kind of
mapping are you talking about, mapping is done in External
list management
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3 :: In Delta download which table is retrieve from R/3 to CRM?

It’s not just one table or a specific table that is
retrieved from R/3 to CRM. Based on the filters set
initially for different object types whenever the data is
modified or deleted the same will be replicated to CRM from
R3 in the form of Bdocs or Idocs.
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4 :: What is the rule of organizational determination?

There are two types of Organizational determination
rules.
Organization determination rule: The respective
organization is determined based on the organization or
general attributes assigned to the organization in the
organizational model.
Responsibility rule: In this rule, the Org attributes are
not considered and the responsible Organization unit is
assigned directly.
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5 :: What is Action Profile?

1) You assign an action profile directly to a transaction
type/item category.
2) Action profile consist of actions
3) Actions consist of schedule conditions, Start
conditions, processing types and process time.
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