Tell us how would you handle a call from an angry customer?
Submitted by: MuhammadI'd let them express their anger, hear them out, and take note of any key points. I'd make sure to repeat the problems back and find a solution that deals with their problem within company policy. With the confirmation that the problem is solved and the customer is happy, I'd wish them a good day and end the call.
Submitted by: Muhammad
Submitted by: Muhammad
Read Online Call Center Team Leader Job Interview Questions And Answers
Top Call Center Team Leader Questions
| ☺ | Explain me why do you want to work for our company as Call Center Team Leader? |
| ☺ | Explain me how would you handle a call from an angry customer? |
| ☺ | Can you explain about a time when a customer call was escalated to your attention. How did you handle it? What was the outcome? |
| ☺ | Suppose I am an angry customer; How would you talk me down? |
| ☺ | Tell me how many calls per hour can you make/receive? |
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