Interview Questions Answers.ORG
Interviewer And Interviewee Guide
Interviews
Quizzes
Home
Quizzes
Interviews Human Resource (HR) Interviews:AchievementsAdministration OfficerBusiness process outsourcing (BPO)Call Center Team LeaderCall Center TipsCareer BreakCo WorkersConflict ResolutionCritical Thinking & Decision MakingCRO (Customer Representative Officer)Customer CommunicationCustomer FeedbackDay BoyDay GirlDifficult SituationsEvent AssistantFemale HR ExecutiveFinal RoundFreshers HRGeneral HRGetting Laid OffGood ManagerHobbiesHR Business PartnerHR ConsultantHR CoordinatorHR DevelopmentHR DirectorHR ExperiencedHR GeneralistHR Grievance HandlingHR Lay-offHR ManagerHR MotivationHR OfficerHR RecruitmentHuman Resource AssistantHuman Resource PlanningIR ExecutiveJob ReferencingLayoffLeader of a TeamOffice AssistantOffice BoyOffice GirlOverqualifiedPay RaisePersonal ConflictPersonalityPressure BasedProject AssistantRecruiterRecruiting CoordinatorRecruitment ConsultantReferences CheckingSample HR interviewTalent Acquisition ManagerTechnical Support
Copyright © 2018. All Rights Reserved
Call Center Team Leader Interview Question:
Explain me how do you deal with a customer who demands solutions you cannot provide?
Submitted by: MuhammadI strive to always go the extra mile to achieve satisfactory solutions to customer concerns. However, sometimes a customer will insist on obtaining services that are either against company policy or impossible to provide. For example, I once had an angry customer who wanted to return a computer in exchange for one of a different brand. My company did not sell any computers of that other brand, so that was not a service I could offer him. I listened to his concerns and his reasons for wanting the other computer. Then I told him about other computers offered by my company that were similar to the one he wanted and explained how their attributes were suitable for the customer's purposes. As a result, the customer was able to calm down and ultimately chose to receive a replacement computer from our catalog.
Submitted by: Muhammad
Submitted by: Muhammad
Copyright 2007-2024 by Interview Questions Answers .ORG All Rights Reserved.
https://InterviewQuestionsAnswers.ORG.
https://InterviewQuestionsAnswers.ORG.