Operational Job Referencing Interview Questions & Answers:

1. List some keys for choosing and using the best job references?

Here's one list of the eight keys to choosing and using the best job references in your job search:
☛ Do not even bother with those generic "letters of recommendations."
☛ Never, ever list names of references on your resume.
☛ Think strategically about reference choices.
☛ Consider different categories of references.
☛ Get permission to use someone as a reference.
☛ Collect all the details for each reference.
☛ Keep your references informed.
☛ Be sure to thank your references for their help.

2. Why should you think strategically about reference choices?

You want the people who will make the strongest recommendations for you. Former supervisors do not have to be references, especially if they did not know all your accomplishments or you fear they will not have glowing things to say about you. Sometimes former co-workers or supervisors in other departments who know your work, make the best choices. Again, the key is people who know your strengths and abilities and who will say positive things about you.

3. Tell me would you neutralize a bad reference?

If you are worried about getting a bad reference, call your old boss and ask if she would be willing to reach an agreement with you on what she will say to future reference calls. Say something like this: "I am concerned that the reference you are providing for me is preventing me from getting work. Could we work something out so that this is not standing in my way?" Many employers will be willing to work something out with you.

4. Why should you be sure to thank your references for their help?

Do not forget to thank your references once your current job search is complete. Some companies never contact any references, some only check the first one or two and some check all. Regardless, these people were willing to help you and thanking them is simply a common courtesy.

5. Why should you keep your references informed?

Make sure each reference always has a copy of your most current resume, knows your key accomplishments and skills and is aware of the jobs/positions you are seeking. Again, the best references are the ones who know who you are, what you can accomplish and what you want to do.

6. Why should you get permission to use someone as a reference?

Before you even think of listing someone as a reference, be sure and ask whether the person would be comfortable serving as a reference for you. Most people will be flattered or at least willing to serve as a reference but you still need to ask to be sure. Be prepared for a few people to decline your request for whatever reason.

7. How would you collect all the details for each reference?

Make sure to get complete information from each reference:
Full name, current title, company name, business address and contact information (daytime phone, email, cell phone, etc.).

8. Why would you consider different categories of references?

Overall, you ideally want about three to five references, people who can speak highly of your accomplishments, work ethic, skills, education, performance, etc. For experienced job-seekers, most references should come from previous supervisors and co-workers whom you worked closely with in the past, though you may also choose to list an educational or personal reference. College students and recent grads have a little more flexibility, but ideally you should have several references from internships or volunteer work in addition to professors and personal references. Avoid listing family members, clergy or friends are okay for personal references. Former coaches, vendors, customers and business acquaintances are also acceptable.

9. Why should you never list names of references on your resume?

References belong on a separate sheet of paper that matches the look and feel of your resume but is simply titled "References" or "Reference List." And never give references to employers until they request them but do be sure and keep a list of references with you when interviewing so that you can be prepared to present them when the employer asks. If you have a job-search portfolio, keep the list in your portfolio.

10. Why should you not bother with those generic letters of recommendations?

Employers do not want to read letters written in the past to "whom it may concern." Employers want to be able to contact and communicate (via phone or email) with a select group of people who can speak about your strengths and weakness and fit for the job you are seeking. Plus, these letters do not have much credibility because anyone who would write a letter for you would likely say only good things about you.