Leader of a Team Interview Question:

Tell me about a situation where someone was performing badly in your team?

Submitted by: Murtaza

As part of my regular team monitoring, I assess all advisers call quality in order to measure them against the relevant DRIs. When reviewing calls for one adviser, I noticed a trend where the adviser was quite abrupt with callers. I scheduled a meeting in private with that adviser, which I prepared for by reviewing supporting information (including their performance statistics for the month).
Submitted by: Murtaza