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Call Center Team Leader Interview Question:
Tell us how do you deliver great customer service?
Submitted by: MuhammadGet nervous if the candidate doesn't appear to have ever thought about this question. Ideally, your interviewee will talk about their strengths and priorities for great customer service.
They might talk about how they actively listen to customers or manage their time well to resolve issues quickly. Perhaps they discuss how they develop in-depth product knowledge.
But if the candidate seems stumped by this question, it's a red flag that they're inexperienced or don't prioritize self-reflection and self-improvement.
Submitted by: Muhammad
They might talk about how they actively listen to customers or manage their time well to resolve issues quickly. Perhaps they discuss how they develop in-depth product knowledge.
But if the candidate seems stumped by this question, it's a red flag that they're inexperienced or don't prioritize self-reflection and self-improvement.
Submitted by: Muhammad
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