Call Center Team Leader Interview Question:

Tell us what do you do if the dialer puts a Do Not Call number through to you by mistake?

Submitted by: Muhammad

I would apologize and assure the customer that I will make certain their number gets categorized correctly. I would then note it in the CRM application. That way even if it's a system error we will still catch the mistake next time and another agent won't have to deal with an escalated encounter. Lastly, I would notify my manager.
Submitted by: Muhammad