Interview Questions Answers.ORG
Interviewer And Interviewee Guide
Interviews
Quizzes
Home
Quizzes
Interviews Human Resource (HR) Interviews:AchievementsAdministration OfficerBusiness process outsourcing (BPO)Call Center Team LeaderCall Center TipsCareer BreakCo WorkersConflict ResolutionCritical Thinking & Decision MakingCRO (Customer Representative Officer)Customer CommunicationCustomer FeedbackDay BoyDay GirlDifficult SituationsEvent AssistantFemale HR ExecutiveFinal RoundFreshers HRGeneral HRGetting Laid OffGood ManagerHobbiesHR Business PartnerHR ConsultantHR CoordinatorHR DevelopmentHR DirectorHR ExperiencedHR GeneralistHR Grievance HandlingHR Lay-offHR ManagerHR MotivationHR OfficerHR RecruitmentHuman Resource AssistantHuman Resource PlanningIR ExecutiveJob ReferencingLayoffLeader of a TeamOffice AssistantOffice BoyOffice GirlOverqualifiedPay RaisePersonal ConflictPersonalityPressure BasedProject AssistantRecruiterRecruiting CoordinatorRecruitment ConsultantReferences CheckingSample HR interviewTalent Acquisition ManagerTechnical Support
Copyright © 2018. All Rights Reserved
Technical Support Interview Question:
What is your expected period for an average call?
Submitted by: AdministratorYou are expected to solve a problem as quickly as possible. However, solving the problem to customer's satisfaction is the key here. Your answer to this question demostrates your problem solving abilities, communication skills, technical knowledge and interest in customer satisfaction. You can say something like: "The time to resolve a problem depends on the level of its intensity. However, I have experienced that most of the customers face similar type of problems. With an ability to analyse the problem quickly and a ready answer, we can expect to close the call in 2-3 minutes (or whatever time you have experienced). As a technical support person, my focus has always been on both efficiency and effectiveness. Customer satisfaction is the key for me"
Submitted by: Administrator
Submitted by: Administrator
Copyright 2007-2024 by Interview Questions Answers .ORG All Rights Reserved.
https://InterviewQuestionsAnswers.ORG.
https://InterviewQuestionsAnswers.ORG.