1. Tell us what don't you like about sales?
This can be a very difficult question to answer. It is designed to trip people up who are not too keen on sales specifically. In sales, a good answer would be that you sometimes dislike having to abandon a lead even when it starts to become clear that they will not commit. This answer should indicate that you are eager to close deals and pursue harder markets.
2. Please tell me how would you handle a call from an angry customer?
I think the first step is to stay calm and express to the customer that you understand them. I think it's also important to remember that it isn't personal, and the best way to de-escalate the situation is to work towards a solution.
3. Explain me what is Auto Dialer?
Telemarketing industries generally use an electronic device or a software to automatically dial phone numbers. These devices and softwares are called autodialers.
4. Please explain what is B2G?
B2G stands for business to government and is a derivative of B2B and is described as transaction between business and government in which a business entity supplies services or goods to a government sector or firm and can be stated as public sector marketing.
5. Explain me are you able to work with multiple phone lines?
While I haven't worked in a call center previously, I have juggled customer service while I was working in retail. Handling multiple customer returns each day involved a lot of multitasking with our inventory system, communicating with the customer, and accessing our POS system.
6. Tell us why do you want to work in a call center?
I'm excited to work in a fast-paced environment that will challenge me to use all of my skills to solve problems and improve the customer experience. I love flexing my communication skills and interacting with customers.
7. Explain me what is Spamming?
Random bulk messages used for telemarketing purposes are called spam and the process is termed as spamming
8. Explain Me Your Sales Average?
This is one of the most important telemarketer sample interview questions on the list. You need to know how effective this professional can be before you hire him or her. This figure will help you understand how much and what kind of consistency you can expect from the interviewee.
9. Explain me what is your idea of quality customer service?
My idea of quality customer service is being able to provide customers with friendly, professional service that not only solves their problems or answers their questions, but also leaves them feeling satisfied with the service they received.
10. Explain me how can a call be made successful?
Following tips can help in make a call successful :
☛ 1. Make sure the first impression of the call is good as it is very important for the rest of the call.
☛ 2. Be professional yet courteous.
☛ 3. It is very important to be a dedicated to a call, the opposite can be sensed very easily on a call.
☛ 4. Clear the objective of the call before you make one.
☛ 5. At times it is important not to sell over the phone instead connect with the customer and make the deal in the business place.
