Call Center Team Leader Interview Question:

Explain a time when you had to handle a difficult customer?

Submitted by: Muhammad

Surely they have a story to tell, presuming they came into this role with some customer service experience. It's important to see what kind of story they choose to share. Ideally they'll explain how they were ultimately the hero in an otherwise terrible customer interaction. That they went over and above to make the customer happy, and that their manager was thrilled with the outcome.
Submitted by: Muhammad