Call Center Team Leader Interview Question:

Tell us how would you handle a call from an angry customer?

Submitted by: Muhammad

I'd let them express their anger, hear them out, and take note of any key points. I'd make sure to repeat the problems back and find a solution that deals with their problem within company policy. With the confirmation that the problem is solved and the customer is happy, I'd wish them a good day and end the call.
Submitted by: Muhammad