Leader of a Team Interview Question:

Have you ever utilised customer feedback to ensure business excellence?

Submitted by: Murtaza

The interviewer will be looking for an example of where you have taken this insight and subsequently developed, implemented and improved your sales process. This could be through the introduction of training, post-sale procedures, a change in marketing communications, or other process improvements, to ensure that the cause of any future complaint is eradicated.
Submitted by: Murtaza