Leader of a Team Interview Question:

Have you utilised customer complaint feedback to improve how your team are selling?

Submitted by: Murtaza

I started to notice that a lot of customers were complaining about feeling patronized by my agents. In response to this, I listened to the calls these complaints stemmed from and realized that words such as wonderful were being over used.
I then had a meeting with the worst offenders in my team and suggested changes that they could make to correct this behavior. After this meeting, customer complaints reduced and sales increased.
Submitted by: Murtaza