Explain about a time you handled a member/customer who was difficult, impatient, or upset?
Submitted by: MuhammadMany community manager roles involve elements of customer service. After all, you're interacting with people daily and will often encounter someone who is reaching out to you with an issue that needs solving. Let your interviewer see that they can trust you to be the face of and voice for the community.
Submitted by: Muhammad
Submitted by: Muhammad
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Top Community Manager Questions
☺ | Explain me what initiatives would you take to increase engagement/retention/growth in our community? |
☺ | Explain me how would you announce a new feature, initiative or respond to problematic users of the website? |
☺ | Tell us what experience do you have when it comes to discussing our recently posted COMMUNITY MANAGER position? |
☺ | Explain how are your presentation skills? How do you prepare for presentations? |
☺ | Tell us in what way are you a community person? |
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