Tell us about a time you had to handle a difficult client?

Submitted by: Administrator
There was an instance when a client we figured to be lying wanted to make us believe otherwise. It was a sensitive case and we couldn't be too careful. He would come in to the office and threaten us when the office refused to take his case. He almost made it into a hostage situation when he tried abducting one of the secretaries. I took over the situation and calmly convinced him to leave.
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