Special Loan Officer Question:

Your client is upset with you for a mistake you made, how do you react?

Submitted by: Administrator

Acknowledge their pain - empathize with them. Then apologize and offer a solution to fix the mistake.
Submitted by: Administrator

☺	Your client is upset with you for a mistake you made, how do you react?

☺	Tell me about a time when you had to make a decision without all the information you needed. How did you handle it As Special Loan Officer? Why? Were you happy with the outcome?

☺	How do you handle confidentiality in your work?

☺	Why should I hire you As Special Loan Officer?

☺	Do you like to start personal relationships with other employees?

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